ONE dAy in SPAaaAA!!!!
July 7th, 2008 by clcoolI’m a normal person that need some time off, therefore i’ve chosen this salon to try for my 1st time spa and 1st body massage(Name: MODERN BEAUTY SALON, Location: Mid VALLEY). Hmm, after trying the massage, well not bad( for the 1st time) and they have offered a quite reasonable course for me to try on. 10 time for RM1k (included body scrub, body spa and body massage(45min)) and they free two facial for my friend. Other than that, i signed the deal because of the massage therapist(Let name her as A). I was delighted as i thought i have got myself a reasonable deal and the massage therapist was not bad.
Then, I called up for the 1st booking and it’s really got my nerve from there. They made me waited at the waiting area for like 15-20minutes and finally they called me in. Then the massage lasted for like 30minutes which suppose to be 45minutes. I kept telling myself, its ok, just give them chance. Maybe im abit over-react but i was wrong, that’s only the beginning.
On my second treatment, they have assigned a different massage therapist (let name her as (B)) without informing me why. I was abit upset but i told myself, its ok, maybe this massage therapist is better and this time i was clever. I looked at the time before the massage treatment started. Just as I expected, the massage therapist(B) was even worse and the session was lasted for only about 40 minutes. This time, I made a complain about the time and did mention about why a different therapist was assigned to me. Their answer was; ohh the (A) was fully book. I was unhappy but i just leave it until…
The fourth time of my treatment. This treatment really got to my nerve. I have brought along a friend for the free treatment. When i was doing my treatment, this receptionist (i dont even know what is her name), came in and kept on making noise of the name that i provided to them is different and they cant change it now. They wanted my friend to pay for the treatment. I was so angry and started to ask them, why cant you guys change it because my other friend do not have time to go. The girl said rudely; ‘Oh, because today is Saturday(cause no office) and we do not have the password to the system(which is ridiculous). I asked her; ‘Why cant you just jot it down and update it in the system on Monday. Guessed it’s still the same’. The way that girl replied was really pissed me off, ‘ Oh, this will be convenient to you, but Troublesome for us’. This word really turn me off and i said’ Ok, shut up and i will pay for it.’ The girl was mumbling saying ‘ so funny la you’.
The worse is, after my body scrub treatment, was my spa. When i wanted to go in to the bath tub, well i have some company, THERE WAS COCKROACHes IN THE TUB and not one, but TWO. The cockroaches were swimming in the tub happily. WOW!!!
I do not have the mood to have spa and just proceed to have my massage. This time is still (B) massage for me. I have told her to focus on my shoulder as its stiff. But to my dissapointment, she really doesnt know how to massage, do not even know where is my point. SIGHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!
Well i was still cool, i spoke to the person in charge and i wanted a REFUND, but she said she will fax this to HK as the company is under HK and the HK ppl will investigate. She kept on tell me that the company is a public listed company therefore there are lot of rules to be follow; which is i think its a bull shit. For me, this is a service line, rules can be alter.
I WANTED TO POST THIS TO THE STAR. DO GIVE ME SOME COMMENTS. THANKS.